Frequently Asked Questions
Everything you need to know about your beauty journey with Camille Rose.
When will my order ship?
Standard orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return label.
Are Camille Rose products safe for color-treated hair?
Yes, our gourmet blends are formulated with natural ingredients that are gentle and safe for all hair types, including color-treated and chemically processed hair.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary by destination.
Are your products vegan and cruelty-free?
We are proud to be a cruelty-free brand. Most of our products are vegan, though a few contain honey or beeswax; please check the ingredient list on each product page.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. We can only make changes or cancellations within 1 hour of the order being placed.